Privacy and Security

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0161 813 2765

Monday to Friday: 9:00 – 16:30

 

Polti UK is committed to preserving the privacy of all visitors to our website at www.polti.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us. 
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. 

INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.polti.com may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. 
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. 
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. 
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know. 

DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. 
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at enquiries.uk@polti.com
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. 
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. 
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. 

SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at enquiries.uk@polti.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed toenquiries.uk@polti.com.

 

USE OF COOKIES

Our website uses cookies and other similar technologies in order to provide a more complete and efficient browsing experience. 

By browsing Polti websites with your browser set to accept cookies, you agree to the use of cookies and any other similar technology that are needed to view them correctly, as stated in this document. 

Information about cookies and web beacons

Cookies are small text files that websites store in the memory of your browser or on your device while browsing. Like most other websites, we use these cookies to understand how users use our services and improve them accordingly.

A web beacon is a small image on a web page or in an email that allows us to determine whether or not you have interacted with certain content or email.

How Polti uses these technologies

AUTHENTICATION AND NAVIGATION
Whenever you log in to your Polti account a session cookie is created, allowing you to stay logged on all pages of the site; these cookies are also indispensable for managing the purchase process.

Even anonymous visitors are tracked by a session cookie that allows us, for example, to count how many users visited our site, how long they stayed and which pages they liked most. This information helps us to continually improve our website and ensure development over time to meet user expectations.

Session cookies do not collect personal information and are deleted at the end of the browsing session or when the browser is closed.

STATISTICS AND RESEARCH
Cookies allow us to understand how visitors use our services and what features or content are particularly appreciated by users. For example, cookies can provide us with information on the number of users who have visited the page of a particular product or what keywords they used to get there.

To collect certain information such as, for example, navigation statistics, our website uses Google Analytics. For more information on cookies generated by the use of Google Analytics read the official documentation here.

ADVERTISING
Polti may use cookies and web beacons to assess, for example, the performance and effectiveness of advertisements and newsletters in order to provide high quality content.

 

Refuse or delete cookies

You can change the settings of most web browsers in order to refuse or to not accept cookies anymore, or in order to request your permission each time a website attempts to send you a cookie. Although for some of our services cookies are not required, in the event of their complete deactivation Polti websites may not work properly. For example, it will be impossible to log in to the PoltiClub or to buy our products. You can also delete cookies that are already stored on your device.

To disable cookies created by Google Analytics download the browser add-on.