Delivery to the United Kingdom
We do not charge for delivery of our products for orders over £49.99 and deliver to anywhere within the UK, including Northern Ireland.
For orders below £49.99, delivery is charged at a flat rate of £5.80.
These charges apply to both products and accessories
Please note shipping costs include home delivery charge, packaging and administration fee.
Most orders received Monday to Friday by the internet or phone before 2.00pm will be dispatched for delivery within 3 to 5 working days. Occasionally during busy periods it may take an extra day to despatch orders.
If any item is out of stock, it will be despatched as soon as the item is received by Polti UK. If any item you order is not in stock, or a delay is expected, you will be contacted with an estimated delivery date.
If you miss your delivery a card will be left and then you can arrange for re-delivery or to pick up your delivery at your local depot.
Connect to the courier’s website www.dpd.co.uk and enter the tracking number that you will receive via email confirming the shipment: you can track every stage of the shipment.
You will be asked for the information necessary to compete the shipment. Your information will be handled in full compliance with all applicable privacy laws.
You will have the option to ship your purchases to an address different from your billing address: this option can be particularly useful if you prefer to receive the shipment at your office or to send private or corporate gifts.
If the billing and shipping addresses are the same, you will not be asked to enter the same information twice.
Note: If no one is available at your home or office to receive the package, the delivery will not be completed and the shipment will be delayed.
Always describe your preferences for delivery in the appropriate field, and if possible include a telephone number (preferably a cell phone) at which you can be reached if necessary.
Regardless of the shipment method chosen, the products you have purchased will be packed with great care directly by our staff to ensure they arrive at their destination undamaged.
Damages and Tampering
Only accept a damaged package if the Proof of Delivery allows you to state that the package was damaged when delivered. If you discover that the contents are damaged, you must report it to our customer service department within 5 days following the date of delivery.
Any comments and feedback will be welcome and will assist us in offering an ever-improving service.