Privacy and Security

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0161 813 2765

Monday to Friday: 9:00 – 16:30

 

Polti UK is committed to preserving the privacy of all visitors to our website at www.polti.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us. 
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

The www.polti.co.uk website is structured to allow web users to visit it without identifying or disclosing personal information; however, the Internet communication protocols used by computer systems and software that allow the operation of the site implicitly transmit some information that, although not directly associated with users, could allow identification. Included in this information are, for example, the IP addresses of computers used to access the site, visited pages, timetables and duration of visits, etc. 
If you wish to place an order, you can choose to register an account or buy as a guest; in both cases you are required to provide the information we need to provide the service.
By registering, you will be required to provide your personal details such as name and surname, place and date of birth, e-mail address, telephone number, etc.
In order to complete payment procedures, you will also be asked for your credit card details; To this end, a direct link to PayPal will be made, which will collect this data for itself, assuming responsibility for its treatment. Legal entities must also provide their company name and VAT number. Polti will be aware of and will not process any credit card details.

HOW WE COLLECT DATA

Polti will use the data you voluntarily and consciously provided at the time of registration and, at a later date, during your visits to the website www.polti.co.uk.
To allow our systems to recognize your device and to provide a more efficient browsing experience, we use cookies.

USE OF YOUR INFORMATION

The data you provide at the time of registration is collected and used by Polti, including by means of computer tools and procedures, for the following purposes:
• directly related and instrumental purposes for the sale of the products offered on the site and to the processing and registration of the transactions;
• statistical surveys and market surveys aimed at collecting commercial and marketing information;
• to send you information and to communicate with you.
In accordance with the provisions of Article 13 of the Personal Data Protection Code we inform you that by registering on the site and by sending us your data, you consent to the use of the same for the purposes mentioned above.
In addition, if you decide to give a specific consent, your data may also be used for the purpose of promoting the services and products offered by Polti or other business partners, and to organize games and prize-giving events.

DISCLOSURE OF YOUR PERSONAL DATA

Polti is committed to not spreading or communicating to others personal information that allows the identification of its website users.
The personal data provided may only be disclosed to third parties:
• if Polti needs to share your information for the sole purpose of providing you with the product or service requested, in particular in order to perform the regular performance of the contract and subsequent warranty service on the product, repair work, etc.  
• If Polti needs to transfer your information to companies that work on behalf of Polti in order to provide you with certain products or services or to process market statistics or surveys. All these persons also have the obligation to maintain confidentiality about the information received and have no right to use the personal information provided to them to a greater extent than is strictly necessary to carry out their service and to fulfill their contractual obligations towards Polti
• if Polti is required by law to do so
• if Polti has your explicit consent to this. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. 

 

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

 

RIGHT OF ACCESS

Article 7 of the Code on the Protection of Personal Data gives the User the opportunity to exercise specific rights, including those to obtain from Polti confirmation of the existence or not of his/her personal data and to receive that data in an intelligible form; to know the origin of the data, as well as the basis and the purposes for which the data is used; to obtain the cancellation, transformation into anonymous form or the blocking of data processed in violation of law, as well as the updating, rectification or the integration of the data; to oppose the use, for legitimate reasons, or to oppose, at all times, the uses aimed at marketing and commercial information. To claim these rights, you can send an email to enquiries.uk@polti.com or write directly to Polti (UK) Limited, HQ, Clippers Quay, Salford Quays, M50 3XP.

CHANGES TO THIS PRIVACY POLICY

Polti has the right to modify this document. Polti will make the changes public and will update the revision date of this document.
In particular, if Polti wishes to use your personal data in a manner other than that specified in the information made at the time of the collection of the data, you will be warned through the publication of alerts on www.polti.co.uk and your prior consent will be required.

USE OF COOKIES

Our website uses cookies and other similar technologies in order to provide a more complete and efficient browsing experience. 
By browsing Polti websites with your browser set to accept cookies, you agree to the use of cookies and any other similar technology that are needed to view them correctly, as stated in this document. 

 

Information about cookies and web beacons
Cookies are small text files that websites store in the memory of your browser or on your device while browsing. Like most other websites, we use these cookies to understand how users use our services and improve them accordingly.
A web beacon is a small image on a web page or in an email that allows us to determine whether or not you have interacted with certain content or email.

 

Cookies we use

Google Analytics

_dc_gtm

Helps DoubleClick identify visitors by age, gender, or interest.

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Google Analytics

_ga, _gid

Set of cookies to collect information and generate statistics on the use of websites without providing personal information about individual visitors.

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Magento

EXTERNAL_NO_CACHE

Indicates whether browser caching is enabled or disabled.

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Magento

USER_ALLOWED_SAVE_COOKIE

Indicates whether the buyer allows cookies to be saved.

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PHP

PHPSESSID

Identifies the start and duration of a session.

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Facebook

datr, dats, fr, lu, sb

A set of cookies that help Facebook measure the performance of advertising campaigns and provide customized ads.

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How Polti uses these technologies

AUTHENTICATION AND NAVIGATION
Whenever you log in to your Polti account a session cookie is created, allowing you to stay logged on all pages of the site; these cookies are also indispensable for managing the purchase process.

Even anonymous visitors are tracked by a session cookie that allows us, for example, to count how many users visited our site, how long they stayed and which pages they liked most. This information helps us to continually improve our website and ensure development over time to meet user expectations.

Session cookies do not collect personal information and are deleted at the end of the browsing session or when the browser is closed.

 

STATISTICS AND RESEARCH
Cookies allow us to understand how visitors use our services and what features or content are particularly appreciated by users. For example, cookies can provide us with information on the number of users who have visited the page of a particular product or what keywords they used to get there.

To collect certain information such as, for example, navigation statistics, our website uses Google Analytics. For more information on cookies generated by the use of Google Analytics read the official documentation here.


ADVERTISING
Polti may use cookies and web beacons to assess, for example, the performance and effectiveness of advertisements and newsletters in order to provide high quality content.


Refuse or delete cookies

You can change the settings of most web browsers in order to refuse or to not accept cookies anymore, or in order to request your permission each time a website attempts to send you a cookie. Although for some of our services cookies are not required, in the event of their complete deactivation Polti websites may not work properly. For example, it will be impossible to log in to your personal area or to buy our products. You can also delete cookies that are already stored on your device.
For more information about behavioural advertising: www.youronlinechoices.com