Polti Moppy FAQs

Put the microfibre cloth on the floor with the Velcro inserts facing up and place the mop plate on it: the cloth will attach instantly. To remove the microfibre cloth, place your foot on the label and firmly lift the mop: the cloth will remain on the floor. To attach the electrostatic cloth, lay the cloth on the floor and place the mop (with the dry microfibre cloth attached) in the centre of the electrostatic cloth and insert the ends of it into the relevant buttons on the top of the plate.

The electrostatic cloth must always be attached over the dry microfibre cloth.

The hot steam dispensed on the cloth and the high quality of the microfibre encourage quick, even drying.

No, the Polti Moppy only works with water. Adding detergents or other substances into the tank could damage the charging base.

The Polti Moppy will be ready in 10 seconds after it is attached to the power socket.

Yes, the microfibre cloths for cleaning floors can be machine washed by following the instructions on the label.

No, the electrostatic dust-catching cloths are disposable.

Yes, place the mop on the charging base with the arrow point out and attach the telescopic tube to the hook on the handle.

That’s normal and depends on the technical specifications of the product. The Polti Moppy works correctly if the mop is placed on the base and the arrows are aligned correctly, then the steam is released evenly from all the holes in the base, thus ensuring that the whole cloth is dampened and heated.

This is normal. The green sanitisation light will stay on for 15 seconds after you've removed the mop.

Yes, the Polti Moppy is suitable for washing vertical surfaces and can even reach extremely high areas without having to use ladders thanks to the telescopic tube.

For outstanding cleaning of windows, we recommend using the special cloth kit (for sale directly on our online store HERE )

The kit has two cloths that are distinguished by their labels: one is for washing windows and so should be sprayed with steam on the base, and the second is for drying windows to guarantee flawless streak-free cleaning.

Yes, the Polti Moppy is suitable for all kinds of floors. For outstanding cleaning of wooden floors, we recommend using the special cloths for delicate surfaces (for sale directly on our online store HERE), alternatively, universal microfibre cloths are also suitable.