Warranty conditions

Polti Manufacturer’s Warranty

The Polti Manufacturer’s Warranty (‘Manufacturer’s Warranty’) is in addition to your legal rights under the Consumer Rights Act 2015. If you wish to make a claim under this legislation, please see the details here

The Manufacturer’s Warranty becomes effective at the date the item is purchased (or the date of delivery if this is later) and will be honoured by Polti UK Limited (‘Polti UK’), on behalf of Polti SPA, the manufacturer. Valid proof of purchase must be provided before any claim can be made under the warranty. In the absence of documentation proving the date of purchase/delivery of the item, Polti UK retains the right to refuse a warranty claim.

Warranty on domestic items used for domestic purposes

Polti UK will provide a Manufacturer’s Warranty on all items in our domestic range being used for domestic purposes. The warranty will be applicable for 2 years for new items, or 1 year for Graded items from the date of purchase or delivery (whichever is later).

Warranty on professional items or items used for professional / business purposes

Polti UK will provide a Manufacturer’s Warranty on both new and Graded items that are being used for professional or business purposes. This warranty will be applicable for 1 year from the date of purchase or delivery (whichever is later).

How the warranty works

Within the warranty period, Polti UK will provide repairs or spare parts free of charge for any items with a fault (subject to certain restrictions below). In order to determine the cause of the problem and ensure a quick resolution, our Customer Service team may ask you to carry out some troubleshooting before booking in a repair or providing spare parts. If the issue can’t be resolved by troubleshooting, our team will book your item in for a repair. Turnaround times for repairs can vary from case to case, depending on the availability of spare parts and the repair required.

If a repair needs to take place, please assist us by ensuring the item is packaged into a suitable box before collection.

In the event it is not possible to repair an item, Polti UK will provide a replacement item of equivalent specification. This item may be either new or from our Graded range subject to stock availability and the condition of the original item. Replacement items provided will be covered by the Manufacturer’s Warranty for the warranty period remaining on the original product.

What is not covered

The above warranty is subject to limitations and does not cover the following:

• Accidental damage to the item or accessories;
• Normal wear and tear to the item or any accessories that will naturally deteriorate through use (such as filters, cloths and brushes);
• Theft or loss of the item or accessories;
• Items that have had any repairs or modifications carried out by a non-Polti approved service / repair centre;
• Issues caused as a result of the item being used with non-Polti accessories or attachments;
• Issues caused as a result of misuse of the item, or using the item for anything other than its intended purpose.

Polti UK reserves the right to refuse warranty claims at their discretion. If a claim cannot be made under warranty, it may be possible to obtain an Out of Warranty repair by our approved engineers or purchase spare parts/accessories from our Customer Service Team. For full details of our Out of Warranty Repair Service, please click here.

Polti UK declines any liability arising from accidents or damage resulting from the misuse of its items or any issues not covered by the Manufacturer’s warranty.

How do I claim under the warranty?

In the event you wish to make a claim under the Manufacturer’s Warranty please contact our Customer Service team by one of the following methods:

• Phone: Call us on 0161 813 2765. Our lines are open Monday – Friday from 9:00 – 16:30
• Email: Send an email to mailto:enquiries.uk@polti.co.ukenquiries.uk@polti.co.uk. We aim to reply within 1 working day.
• Web: Submit a ticket on https://www.polti.co.uk/client-service/contact-ushttps://www.polti.co.uk/client-service/contact-us

Please ensure that you have your item serial number and proof of purchase available when you contact us. This will ensure we can handle your query as quickly as possible.